2006 in review…economically…where does Australia stand?

According to the well respected ANZ Economics team, run by Saul Eslake, the economy is going gangbusters…but there’s more to the story when you look below the surface as Tony Pearson has commented.
The ANZ says there are signs of capacity constraints because only a small share of the 3.8% domestic demand was met locally by [...]

2006…a year in review…technology…have advances made our business lives better?

What technology advances have impacted significantly on our business lives over the past twelve months?

The wider availability of lower cost telecommunication through broadband VOIP has lowered costs… and voice quality is pretty good
google Alerts have allowed us to automate notification of what’s happening in our issue space on the net…which has been useful to [...]

2006…a year in review…customer service…has it improved?

There’s little doubt that the corporate sector has not only changed some of the delivery mechanisms for customer service…but lifted its game.
In Australia, the banks have paid attention to front-line service; prompted by innovation by NBFI’s who’ve invested in streetfronts and financial/broker advisory services who do delivery the personal touch we all [...]