insight, strategy, professional execution and results

 Welcome to SMO in Sydney Australia!

 
I help progressive organisations achieve their revenue and EBIT growth ambitions.
Customers tell me I create and add value because of my hands-on general management leadership experience with major corporates.
I work with your teams… inside the business… on the business…so your line management benefits quickly from wide strategic experience. [...]

Security…protecting your customers, staff, cash and assets

In these recesionary times, security for one’s customers, staff, cash and assets is a  very serious issue…and one that should be regularly reviewed.
Prudent safeguards and planning for security breach scenarios makes sense. Business transformation is a holistic process…and one that should cover off all the risks.
The four issues I  first focus on when helping organisations are [...]

Customer relationship quality? What does this really mean?

Cut-through in everything you do….especially in the quality of customer relationship management
You can make a real difference by adding value to your customer relationships when reinvigorating your marketing and operational processes.
This will build capability and value in customers’ eyes. 
It’s not  just about whether you get on well with your customers…although that’s important.                                                  
It is about whether [...]

In a recession, focus your value propositions on your current customers

Compared with the last recession, the compelling learning to apply today is around focusing on your current customers. Competitors are rational in tight times. They will follow your behaviour if you’re rational too. There’s no point in taking share at lower margins when volume growth simply ain’t available.
Effective value propositions will sustainably deliver more profit [...]